Q: How do I know when a product will be back in stock?

A: Most of our items are returned to stock in just a week or so. If an item will take longer than a week, we will call or email you.

Q: Can I return a product I received?

A: No problem. If you have been sent something in error, please call our office as soon as possible and inform us of the mistake. If a products needs to be returned, please return the unopened product before 60 days to:

WestEgg Natural Products LLC
2474 East Oakton St.
Arlington Heights, IL 60005

Please enclose a copy of your invoice or a copy of your online order history. We will credit back to your card what you actually paid for the product. The customer must cover the cost of return shipping for all returns that are not the result of errors made by WestEgg Natural Products. Please allow us some processing time for the return and for posting the credit to your card. If you paid by check, we refund your money by sending a check.

Q: Can I get a printed catalog of your products?

A: We will soon be able to provide a printed catalog. Until then, everything that we sell is available in our online shop.

Q: Can I suggest a product for you to carry?

A: Of course! Please email or call us with your product request. Please include as much information as you have about the product, including the name, manufacturer, and any other information you have. Please be patient with us and understand if we cannot order the product.

Q: How can I change/update the credit card for my orders?

A: To change or update the credit card you are using for your order, you need to check out as usual online. If you have placed orders by phone, give us any new information when placing the order.

Q: I just placed my order – can I make any changes to it?

A: Online orders – contact us by email or phone as soon as possible. If you ordered by phone – call us as quickly as possible to change, add or cancel the order. We will always try to help.

Q: How can I change my shipping address?

A: To change the shipping address you are using for your order, Log into your WestEgg customer account and click on "My account" at the top of the site. From there, click on "view or change account information" and edit as necessary. The new shipping address will appear on all new orders unless you change it.

Q: Can I have a shipping address that is separate from my billing address?

A: Yes, you can. Many of our customers have their packages delivered to where they work, or to a family member.

Q: How come when I check out, I am not given a shipping method to select?

A: We select the best method to ship based on the package weight and where it will be shipped.

Q: Can I have my order sent to my P.O.Box?

A: Yes, we do ship orders to P.O. Boxes. All of these orders will be shipped by United States Post Service (USPS) Priority Mail.

Q: I have forgotten my password or need to change it. How can I do this?

A: If you have forgotten your password, you can have a new one emailed to you. Go to My Account and click on the Forgot Password link. Your password should be emailed to you in a few minutes. To change your account password, log into your account with your current password and click on the Change Password link. You will need to enter your new password twice. Be sure to click on Update to save the new password. Use this new password for all new orders.

Q: Do you sell wholesale?

A: We are sorry but at this time WestEgg Natural Products does not have any wholesale program.

Q: Is it safe to use my credit card online?

A: When you submit personal information on our website, we will protect your information both online and offline. WestEgg Natural Products uses PayPal for our credit card orders and it is one of the most secure sites available. When you submit sensitive information (like your credit card number) the information is encrypted and is protected with the best encryption software in the industry by McAfee. While on a secure page, the lock on the bottom of web browsers become locked, as opposed to unlocked when you are just “surfing”.

Q: Can I send in a check to pay for my order?

A: Yes, please contact us about this option.

Q: Can I order by phone?

A: Yes, you can. Please call us toll free 1-877-520-8996 Monday-Friday 9am – 5pm CST.

Q: I live or work close to your office/warehouse. Can I pick up my order?

A: Yes, we are open Monday-Friday 10am – 4pm CST. Please call and arrange a time to pick up your order. There is never a handling charge to pick up orders.

Q: Do you guarantee all your products?

A: Please know that we are unable to guarantee specific results from our supplements. We do, however, guarantee that the products we offer are of the highest quality.

Q: Can I have my package shipped internationally?

A: Yes, please contact us to process your order; shipping charges will apply. Customer is also responsible for any taxes, duties, and /or customs fees charged during delivery.

Q: How fast can I expect my order to be shipped?

A: All orders will be shipped within 2-3 business days.

Q: Why can’t I track my international airmail order?

A: If you choose airmail delivery, you will not be able to track your order. Airmail deliveries are usually very reliable.

Q: How can I change the email address of my account?

A: You can change the email address on your account by logging into your WestEgg customer account by clicking on "My account" at the top of the site. From there, click on "view or change account information" and edit as necessary. You can remove the current email address and enter the new one to replace the old one. Be certain you click the Update button to save the changes. You will need to log in with your new email address for all future orders.